Refund Policy

Duplicate payments or access failure

Duplicate captured payments and payments where SalaryGuard cannot provide the purchased access because of a verified SalaryGuard technical failure are eligible for refund review.

30-day Beta requests

For the ₹116.82 total Founding Beta offer, a refund request should normally be raised within 7 calendar days of payment. If the account has already been activated and materially used, the beta access fee is normally non-refundable except where required by applicable law or where SalaryGuard confirms a service failure.

Annual access requests

For Personal or Family annual access, duplicate-payment and verified access-failure cases are eligible for review. Other refund requests are reviewed based on access already provided, usage and applicable law.

How refunds are returned

Approved refunds are sent to the original payment method through the payment provider. Bank/provider processing times are outside SalaryGuard's direct control.

Taxes

Tax adjustments, where applicable, are handled with the corresponding refund and accounting records in accordance with applicable requirements.

Requesting help

Use the SalaryGuard support channel and include the payment identifier. Never send card numbers, UPI PINs or OTPs.